Leading Computer Telephony Solutions ...

TMA's Computer Telephony Integration (CTI) improves the efficiency of your organisation, helping to lower costs. Valuable seconds are gained by being able to present client information to an operator along with an incoming call. This allows the operator to focus on servicing the client rather than spending time interrogating the caller for identification then pulling up the relevant record. TMA's CTI solutions reduce operator talk time, thereby reducing costs and improving customer service by personalising your call handling.

By capturing the caller ID from Calling Line Identification, or by entry of an account number, TMA's CT-Hub can screen pop the callers record to the operator and then can transfer the record to another staff member. Screen pop allows more personal service to be provided to your clients. TMA's CTI enables your Service staff to focus on personalising problem resolution.

For more information on CTI click on About CTI

Want to know why CT-Hub is your contact centre engine? Click here for more information CT-Hub

Do you want to improve productivity by up to 43%?  Use telephone headsets and you can. Studies have shown that when using a headset staff made fewer mistakes, improved their service and were much happier. If you cradle the handset of your telephone between your shoulder and head, it's not only uncomfortable but damages the neck, shoulder and upper back, increasing muscle tension by up to 41%. Browse our comprehensive range of telephone headsets by visiting our on-line shopping catalogue.

To discover a library of telephone headset information head to The Headset Place.