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Awards and Recognition

• Speech Server - 2001 iAward
   
• Magic Connect - Finalist in the WAITTA 2000 Awards
   
• 1998 Active Voice Australian Dealer of the Year
   
• 1998 Top Southern Region Dealer of the Year
   

Voice Recognition Solution Wins AIIA iAward

We are very proud to be associated with the prestigious AIIA iIMPLEMENTION Award presented to ActiveCall Pty Ltd for the Western Australia Tourism Commission Virtual Call Centre application.

The Australian Information Industry Association is made up of 370 members Australia wide, employing 100,000 Australians, with an annual turn over of $40 billion, and annual exports of $2 billion.

Designed in conjunction with ActiveCall (Australia’s leading provider of multi-functional portal hosted solutions), the Western Australia Tourism Commission (WATC) Virtual Call Centre (VCC) service uses a base voice recognition model development by the US-based SpeechWorks.

"One of our many strengths is the amount of development time we have put into making SpeechWorks ‘Australian’. Thousands of voice samples have been analysed to ‘tune’ the speech recognition to the point where recent Australian tests showed a successful recognition result of 98%." Terry Gaitskell – Tele Management Technical Director

What really impresses is the fact that the system does not need to be endlessly trained to recognise a particular voice; anyone can be recognised. Building the application was a consultative process between Tele Management Australia, ActiveCall and the WATC. The nature of the project required a uniquely modern solution that could deliver a fast, effective and accurate service to route an average of 300 calls per day.

"The WATC needed to route calls to various call centres around Western Australia, depending on the town or attraction the caller was interested in. With 4700 different options, and 20 different call centres, voice recognition was the only viable solution, and this couldn’t have been achieved without Tele Management’s expertise." Alan Sharpe - ActiveCall General Manager